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All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:How do I claim for Device I have insured?

A:
You can call the phone number on your ID card or you can log into your MyAccount and clicking on claim forms. MyAccount: /myaccount/
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Q:I am US citizen living abroad, and I am going to United State, today but it says the starting day cannot be the same date I purchase.Is there anyway that I can purchase the same day

A:
There is not. you can have the plan start the next day even if you are already in the US.
{{currentOrigin}}/answers/visitors-insurance/it-says-the-starting-day-cannot-be-the-same-date-43270/

Q:Hello, i"m looking for a right insurance which can cover a helicopter evacuation up to 6000mtrs in Nepal.Please let me know if you have this package and a price?Thank you

A:
unfortunately we do not have plans that cover evacuation at that altitude.
{{currentOrigin}}/answers/other-insurance/hello-im-looking-for-a-right-insurance-which-can-cover-a-evacuation-up-to-6000mtrs-in-nepal-25166/

Q:Could you please let me know if the routine preventive maintenance visit is included in this package

A:
Unfortunately no travel insurance plan covers for preventive care.
{{currentOrigin}}/answers/visitors-medical-insurance/could-you-please-let-me-know-if-the-routine-preventive-maintenance-visit-is-included-in-this-package-34752/

Q:My flight will depart on Oct. 1, from Taiwan and return back from LA on Oct. 6 (arrival date is Oct. 7 local time in Taiwan), should the insurance coverage from Oct. 1-Oct. 6 or Oct. 7?

A:
If you want the flight covered you must base it on the Easter standard time EST at the time of departure.
{{currentOrigin}}/answers/visitor-insurance/my-flight-will-depart-on-oct-1-from-taiwan-and-return-back-from-la-on-oct-6-67931/

Q:Is First Health accepted at UPMC facilities?

A:
Since billing is always up to the provider you want to call UPMC directly to verify.
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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